What Do You Think? Preparing for the Question That All Clients Ask
In this book, Milliman Chairman Brad Smith discusses the importance of understanding your clients and their needs. While having particular technical expertise is necessary, it is often not enough. It is also necessary to demonstrate your expertise and convey your knowledge in a way that non-experts can understand.
Additional topics include elements of business success such as disclosing potential conflicts of interest, making a lifelong commitment to learning, and ensuring integrity in one's work.